1. Returns Overview  

2. Returns Procedure  

3. Returns for Klarna Purchases  

  

1. Returns Overview  

We want you to be completely satisfied with your purchase of your Born Lab-Grown Diamond.  

Items may be returned by post for a refund within 14 days of receiving your order, provided they are returned in their original, unworn condition with all original packaging and documentation.  

Alternatively, eligible items may be exchanged within 30 days of receiving your order.  

Please note:  

  • Only purchases made through borndiamonds.co.uk or borndiamonds.ie are eligible for return or exchange.  

  • All returned items must be unworn and in their original condition and packaging.  

  • Returns must include the dispatch note, receipt or other proof of purchase.  

  • Earrings are only eligible for return if the hygiene seal remains intact.  

  • Bespoke, personalised, engraved and special-order items cannot be returned or exchanged.  

  • Refunds will be made only to the original payment method used for purchase.  

  • Customs duties, taxes and import charges applicable to international orders remain the customer's responsibility.  

  • We reserve the right to reduce or refuse a refund or exchange where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them.  

  • If you suspect that the Goods are faulty or defective, you must notify us within your return window by emailing born@borndiamonds.co.uk or, calling 0808 549 7766 as soon as you become aware of the defect.   

If you need further information on returning items, please contact us by emailing born@borndiamonds.co.uk or calling us on 0808 549 7766, Monday to Friday 9:00am to 5.00pm (excluding public holidays).   

CHANGE OR CANCEL AN ORDER  

Under applicable consumer protection legislation, customers purchasing online may have the right to cancel their order within the applicable cancellation period. Full details can be found in our Terms & Conditions.   

If you change your mind after placing an order, you can cancel it prior to despatch. Please note that Bespoke or customised products and special orders cannot be cancelled or amended if production has already begun.  

Call us on 0808 549 7766, Monday to Friday 9:00am to 5.00pm (excluding public holidays). Please be ready to quote your order number, name and address details. Typically, it can take up to 7 working days for refunds to be processed to the credit/debit card used to pay for the order.   

If your order has already been dispatched or delivered, then we’ll need to follow our returns procedure.   

2. Returns Procedure  

Should you wish to exchange or return an item, please return the item to the address below by post*.   

For Returns in United Kingdom:  

F H Returns   

PO BOX 27187   

GLASGOW   

G1 9ES   

For Returns in Republic of Ireland:  

Anthony Nicholas Group  

PO Box  

13533  

Fonthill  

Dublin 22  

*Fraser Hart Limited are not responsible for any items lost in transit while being returned to us. To ensure your items are covered for any loss or damage and that their journey back is recorded, we advise that all items are returned by registered post.   

Should you wish to exchange an item, please contact us before returning it so that we can arrange the exchange and ensure it is correctly recorded against your order.  

When returning your item, please ensure it is securely packaged for transit, and that your invoice is included in the parcel, noting your reason for return.   

3. Returns for Klarna Purchases  

All returns for Klarna purchases must be processed through our Concierge Team.  

Items purchased using Klarna may be returned by post in accordance with the Returns Procedure set out above.  

Please note that Klarna purchases are not eligible for exchange, except in the following circumstances:  

  • A ring size exchange is required; or  

  • The item is faulty and requires replacement.